Last Updated: 16 July 2023
Thank you for shopping at djastailors.com (“Website”) operated by D.jas Tailors (“we,” “us,” or “our”). We want you to be fully satisfied with your purchase, and we understand that sometimes returns or refunds may be necessary. Please read this Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
- Returns and Exchanges
1.1. Eligibility: We accept returns or exchanges for unworn and unused unstitched clothe fabric products (“Product”) within 15 days from the date of purchase. To be eligible for a return or exchange, the Product must be in its original condition, with all tags and packaging intact.
1.2. Initiation: To initiate a return or exchange, please contact our customer support team at the email address provided below. Kindly provide your order details, including the order number and a clear explanation of the reason for the return or exchange.
1.3. Return Shipping: Customers are responsible for the shipping costs associated with returning the Product. We recommend using a trackable shipping service to ensure the safe and timely delivery of the returned item.
1.4. Condition Assessment: Upon receipt of the returned Product, our team will assess its condition to ensure compliance with the eligibility criteria mentioned in section 1.1. We reserve the right to refuse returns or exchanges if the Product does not meet the required conditions.
1.5. Exchange: If you wish to exchange the Product for another item, please clearly specify the desired exchange item in your communication with our customer support team. The exchange will be processed based on availability and any price difference will be handled accordingly.
- Refunds
2.1. Eligibility: Refunds are offered for eligible returns as specified in section 1.1. Refunds will be issued to the original payment method used during the purchase.
2.2. Refund Process: Once the returned Product is received and assessed, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed within [number of days] and a credit will be applied to your original method of payment.
2.3. Non-Refundable Items: Please note that certain items, such as customized or personalized Products, may not be eligible for refunds unless there is a manufacturing defect or error on our part.
- Customer Support
For any inquiries or assistance regarding returns, exchanges, or refunds, please contact our customer support team at:
Email: arbabzahid845@gmail.com Address: 153, Vivekananda Road kol- 06, Manicktala, near Ganguram.
Our team will be happy to assist you and provide further guidance.
- Fair Usage
We strive to maintain a fair and reasonable returns and refunds policy. We reserve the right to refuse returns or refunds in cases where we suspect fraudulent or abusive behavior, excessive returns, or misuse of our Products.
- Changes to the Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the revised version on our Website. It is your responsibility to review this policy periodically to stay informed about any updates.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.